Contact Us

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Terms & Conditions

Payment

Kunstveggen use Stripe, and they currently accept Mastercard, Visa, American Express and Discover. Only Stripe can access your credit card information.

Tax and customs

In Norway we have a mandatory 5% art tax on all artwork valued above 2000 NOK (175 £), this percentage is included in the price shown on our website. Art tax is transferred by us to Bono, and is used to protect artist copyright and support Norwegian artists financially. Read more about “Kunstavgiften“, translated version here. Our prizes are inc. VAT. All customs and import fees must be paid by the recipient when the package arrives at your country, these costs are beyond our control.

Shipping

Shipping charges are included in the prices shown on our website. Please allow up to 30 days for delivery, but most packages will reach its destination in less than 12 working days. We send all our packages with a tracking link you can use to follow the parcel to its destination. We ship worldwide, and we will inform you by e-mail once the order has been dispatched. We can combine shipping if appropriate, ie. multiple prints fit in one tube.

Returns/Damages

When you receive a package by the package delivery company, inspect it carefully before you sign for it, and do not accept the package from the courier if it’s damaged. If damaged, the parcel will be returned to us, and we will send you a new print or you will be fully reimbursed.

If the package looks fine and you accept, open the package and inspect the print. If the print is damaged, send us an email using our contact form on the website. To be eligible for a replacement or refund, report the damage within 3 working days after receiving the package. You will then get a new print or be fully reimbursed.

If you for some reason are unhappy with you purchase, you may cancel it, provided you send us a email within two weeks after the purchase (shipping cost both ways are not reimbursed). Use our contact form to inform us, and we will provide information about the return process.

We will strive to replace all damaged prints as fast as possible. You must keep the damaged goods together with any damaged packaging until you receive instructions on what to do with them from us.

Copyright

This website cannot be reproduced for commercial use. Kunstveggen has the right to produce limited edition prints by our artists, and the prints shown on this website are produced with the express permission of the relevant artists. Copyright is retained by the artists and Kunstveggen, pictures cannot be reproduced without the written permission of Kunstveggen. This site and designs implemented are the intellectual property of Kunstveggen, and must not be reproduced for commercial intent. The acquisition of a print or other artwork does not give the client any right of exploitation, representation, reproduction, display or dissemination of the artwork, in any medium whatsoever.